Privacy policy
<p>Last updated: September 19, 2026</p>
<p>This Privacy Policy explains how Henok Living ("we", "us", or "our") collects, uses, and shares your personal information when you visit our online store, buy from us, or contact us. By using our store, you agree to the practices described here.</p>
<h3>Information we collect</h3>
<p>We collect the following types of information:</p>
<ul>
<li><strong>Contact and account details:</strong> your name, email address, phone number, and billing and shipping addresses.</li>
<li><strong>Order information:</strong> the items you buy, order totals, shipping details, and your order history.</li>
<li><strong>Payment information:</strong> payments are handled by Shopify and its payment partners. We do not see or store your full card number. We receive limited details such as the card brand, the last four digits, and the payment status.</li>
<li><strong>Device and usage information:</strong> collected automatically through cookies and similar technologies, such as your IP address, browser type, device, the pages you view, the site you came from, and how you interact with our store.</li>
<li><strong>Communications:</strong> messages you send us, such as customer support emails.</li>
</ul>
<h3>How we use your information</h3>
<ul>
<li>To process and deliver your orders, and to send order confirmations and shipping updates</li>
<li>To provide customer support and handle returns and refunds</li>
<li>To send you marketing messages, if you have agreed to receive them or where the law allows</li>
<li>To detect and prevent fraud and to keep our store secure</li>
<li>To understand how people use our store, improve it, and measure our advertising</li>
<li>To meet our legal, tax, and accounting obligations</li>
</ul>
<h3>How we share your information</h3>
<p>We do not sell your personal information in exchange for money. We share it with service providers who help us run our store, and only as needed for them to do that work. These include:</p>
<ul>
<li>Shopify, which hosts our store and provides checkout and payment services</li>
<li>Payment processors and fraud-prevention services</li>
<li>Shipping carriers and fulfillment partners</li>
<li>Email, text message, and customer support tools</li>
<li>Analytics and advertising partners</li>
</ul>
<p>We may also disclose information when the law requires it, to respond to lawful requests, to protect our rights or the safety of others, or as part of a merger, sale, or transfer of our business.</p>
<p>Some advertising and analytics tools use cookies to track activity across websites. Under some state privacy laws, this may count as "selling" or "sharing" personal information for targeted advertising. You can opt out as described in the "Your rights and choices" section below.</p>
<h3>Cookies</h3>
<p>Cookies are small files stored on your device. We use them to keep items in your cart, remember your preferences, understand how our store is used, and show relevant ads. You can block or delete cookies in your browser settings, but parts of the store, such as the cart and checkout, may not work properly without them.</p>
<h3>How long we keep your information</h3>
<p>We keep your information for as long as we need it to fulfill orders, provide support, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. After that, we delete it or make it anonymous.</p>
<h3>How we protect your information</h3>
<p>We use reasonable technical and organizational measures to protect your personal information. No website or method of transmission is completely secure, so we cannot guarantee absolute security.</p>
<h3>Your rights and choices</h3>
<p>Depending on where you live, you may have the right to:</p>
<ul>
<li>Ask what personal information we hold about you and get a copy of it</li>
<li>Ask us to correct information that is wrong</li>
<li>Ask us to delete your personal information, subject to legal exceptions</li>
<li>Opt out of the sale or sharing of your personal information and of targeted advertising</li>
<li>Not be treated unfairly for using these rights</li>
</ul>
<p>These rights are available to residents of California and several other U.S. states, and to people in the European Economic Area and the United Kingdom. To make a request, email us at <a href="mailto:support@henok-living.shop">support@henok-living.shop</a>. We may need to verify your identity before we act on your request, and you may use an authorized agent to make a request for you.</p>
<p>You can stop marketing emails at any time with the unsubscribe link in each email, and you can opt out of text messages by following the instructions in the message.</p>
<h3>Children's privacy</h3>
<p>Our store is not meant for children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.</p>
<h3>Third-party links</h3>
<p>Our store may link to other websites. We do not control them and are not responsible for their privacy practices. Please read their policies before sharing your information.</p>
<h3>Where your information is processed</h3>
<p>We and our service providers, including Shopify, may process and store your information in the United States and other countries. By using our store, you understand that your information may be transferred to and processed in places with data protection laws that differ from those where you live.</p>
<h3>Changes to this policy</h3>
<p>We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the "Last updated" date above.</p>
<h3>Contact us</h3>
<p>If you have questions about this policy or want to make a privacy request, contact us:</p>
<p>Henok Living<br>
4425 Martin Luther King Jr Way S<br>
Seattle, Washington 98108<br>
United States<br>
Email: <a href="mailto:support@henok-living.shop">support@henok-living.shop</a><br>
Phone: <a href="tel:+18438341767">(843) 834-1767</a></p>