Refund policy

<p>Last updated: September 19, 2026</p>
<p>We want you to be happy with your purchase from Henok Living. If something is not right, this policy explains how returns, refunds, and exchanges work.</p>

<h3>Returns</h3>
<p>You can return most items within 30 days of delivery. To qualify for a return:</p>
<ul>
  <li>The item must be unused and in the same condition you received it.</li>
  <li>It must be in its original packaging, with all parts, accessories, and tags.</li>
  <li>You need your order number or proof of purchase.</li>
</ul>

<h3>How to start a return</h3>
<ol>
  <li>Email us at <a href="mailto:support@henok-living.shop">support@henok-living.shop</a> with your order number and the reason for the return. If the item arrived damaged or defective, include photos.</li>
  <li>We will reply within 1–2 business days to approve the return and send you the return address and instructions.</li>
  <li>Pack the item securely, ship it to the address we give you, and keep your tracking number.</li>
</ol>
<p>Please do not send anything back before your return is approved. Items sent without approval may not be accepted or refunded.</p>

<h3>Return shipping</h3>
<p>You are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. In those cases, we will cover return shipping. We recommend using a trackable shipping service, because we cannot refund items that are lost on their way back to us. Original shipping charges are not refundable unless the return is due to our error.</p>

<h3>Refunds</h3>
<p>When we receive your return, we will inspect it and email you to confirm. If the return is approved, we will refund the purchase price to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the refund to your account. If you still have not received your refund after that time, check with your bank first, then contact us.</p>

<h3>Exchanges</h3>
<p>The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want. If you would like us to handle an exchange for you, email us and we will do our best to help, subject to availability.</p>

<h3>Damaged, defective, or incorrect items</h3>
<p>If your order arrives damaged, defective, or not what you ordered, contact us within 14 days of delivery with your order number and clear photos of the item and its packaging. We will replace the item, subject to availability, or refund you, and we will cover the return shipping.</p>

<h3>Items that cannot be returned</h3>
<ul>
  <li>Gift cards</li>
  <li>Items marked as final sale or clearance at the time of purchase</li>
  <li>Custom or made-to-order items</li>
  <li>Items that show signs of use, damage, or wear after delivery</li>
  <li>Items for which a return is requested more than 30 days after delivery</li>
</ul>

<h3>Order cancellations</h3>
<p>You can cancel an order before it ships by emailing us as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy when it arrives.</p>

<h3>Questions</h3>
<p>If you have questions about a return or refund, email us at <a href="mailto:support@henok-living.shop">support@henok-living.shop</a> or call <a href="tel:+18438341767">(843) 834-1767</a>.</p>