Shipping policy

<p>Last updated: September 19, 2026</p>
<p>This policy explains where we ship, how long orders take, and what to do if something goes wrong with your delivery.</p>

<h3>Where we ship</h3>
<p>We currently ship to addresses within the United States. International shipping is not available at this time.</p>

<h3>Order processing</h3>
<p>Orders are processed within 1–3 business days after your payment is confirmed. Business days are Monday through Friday, excluding U.S. holidays. Orders placed on a weekend or holiday are processed on the next business day. During busy periods such as holidays and sales, processing may take a little longer.</p>

<h3>Shipping rates and delivery times</h3>
<p>Shipping rates are calculated at checkout based on the size and weight of your order, your delivery address, and the shipping method you choose. Most orders arrive within 3–7 business days after they ship, and the estimate shown at checkout applies to your specific order. Delivery times are estimates, not guarantees. Carrier delays caused by weather, holidays, or high shipping volume are outside our control.</p>

<h3>Order confirmation and tracking</h3>
<p>You will receive an email confirmation when you place your order, and a second email with tracking information when it ships. Tracking details can take up to 48 hours to update after the shipping label is created.</p>

<h3>Multiple items</h3>
<p>If your order includes more than one item, the items may ship separately or arrive on different days. You will receive tracking information for each shipment.</p>

<h3>Incorrect or incomplete addresses</h3>
<p>Please check your shipping address carefully before you complete your order. If you need to change it, contact us right away. We can update the address only if your order has not shipped yet. We are not responsible for orders delivered to an incorrect address entered at checkout. If a package is returned to us because of an incorrect or incomplete address, you may have to pay to have it shipped again.</p>

<h3>Lost, delayed, or damaged packages</h3>
<p>If your tracking says your package was delivered but you have not received it, check around your property and with your neighbors, then contact the carrier. If it still cannot be found, contact us and we will help look into it.</p>
<p>If your package arrives damaged, take photos of the item and its packaging and contact us within 14 days of delivery. See our Refund policy for details.</p>

<h3>Taxes</h3>
<p>Sales tax, where it applies, is calculated at checkout based on your shipping address.</p>

<h3>Questions</h3>
<p>If you have questions about shipping, email us at <a href="mailto:support@henok-living.shop">support@henok-living.shop</a> or call <a href="tel:+18438341767">(843) 834-1767</a>.</p>